Refund policy

Sideline Removals – Refund Policy

At Sideline Removals, we take pride in providing reliable, professional moving and clearance services.

If for any reason you are not satisfied with our service, this Refund Policy explains when you may be eligible for a refund and how to request one.

More than 48 hours’ notice:

If you cancel your booking 48 hours or more before your scheduled move, you will receive a full refund of any deposit or prepayment made.
Less than 48 hours’ notice:

Cancellations made within 48 hours of the scheduled move may incur a cancellation fee of up to 50% of the total quoted amount, to cover reserved time and resources.
Same-day cancellations:

No refund will be issued for cancellations made on the same day as the scheduled service.

A deposit may be required to secure your booking. This deposit will be deducted from your final invoice.

If you cancel within the refund window stated above, your deposit will be refunded automatically.

If you believe part of your service was not completed as agreed:

Contact us within 24 hours of completion.
Provide your booking reference and a brief description of the issue.
We will review your claim and, if approved, offer a partial or full refund based on the situation.

Refunds will not be issued for:

Delays caused by traffic, weather, or unforeseen access restrictions.
Situations where incorrect or incomplete information was provided by the customer.
Work completed as agreed where no service failure occurred.

To request a refund, please contact our team at:

📧 info@sidelineremovals.co.uk

📞 07766 265663

Include your name, booking reference, date of service, and a brief summary of your request.

Refunds are usually processed within 5–10 business days once approved.

Sideline Removals reserves the right to update or modify this policy at any time.

Any changes will be posted on our website with the updated effective date.

Effective Date: October 2025

Sideline Removals Ltd.

Reliable. Local. Trusted. 🚚