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ask the question!

  • Where are you based?
    Our depot is based in Swanley, but we operate all around the M25, London, Kent & surrounding areas.
  • How do I pay?
    All payments can be made via bank transfer
  • Do you offer the service of collecting and delivering a single item?
    Yes, our man with a van service includes small tasks such as light removals, which involves moving a few items, as well as items that need to be disposed of. Additionally, we also handle the transportation of large items and equipment.
  • What is the procedure if any of our belongings get damaged during the move?
    Sideline Removals will handle all of your possessions with the utmost care and professionalism to minimize the risk of damage. However, in the rare event that something does break, we have full coverage with both public liability insurance and goods in transit insurance.
  • I am occupied with work and cannot spare the time for packing. Can you provide this service for me?
    Yes, we can. Our trained and skilled packers will visit your home the day before the move to pack up all your belongings. They use the best and latest materials in the industry for packing.
  • How much time does a house removal usually take?
    The duration of a house removal depends on the specific details of the move. Every house is different, so there is no set time for a move. However, on average, a small house move will take around 4 to 5 hours to complete loading, plus travel time and unloading. The unloading process typically takes less time compared to loading as the focus is simply on emptying the van, rather than trying to fit items into limited space in the van during loading.
  • What is the best way to receive an accurate quote for my house move?
    We provide both on-site and video survey options. These methods allow us to view exactly what you have and how much you need to move, as well as determine any additional services you may require for the move. They are the most efficient ways for us to give you a precise quote.
  • Do you un-plumb or plumb washing machines?
    It is not normal for Sideline Removals to do this. Our team have knowledge to disconnect or plumb machines. However, this takes time and will incur additional costs for the delivery. It should also be noted that we will not be held liable for any damages incurred. It is solely customer’s responsibility to inspect all areas upon completion of any plumbing jobs to ensure all parts are safely secured and together (e.g. washing machine's drain pipe cap is purchased to close where it is being disconnected from or hoses).
  • Do you supply Packaging Materials and cardboard moving boxes?
    Yes, we can supply a full range of Packaging Materials, whether just cardboard moving boxes for storage or full moving kits for property removals, which include wardrobe hanging boxes. We can supply our branded wide range of top quality Packaging Materials for big or small moves, delivered as and when you need.
  • What happens if we are delayed getting our keys, is there a cut off time?
    We will work up until 5:30pm before we start to incur additional charges. After 5:30pm, we will start charging by the hour for each team member unloading the van until completed. If there is no completion by 7pm, then we will come back the following day and a 50% charge will be added on top of the original price. If this should happen on a Friday, then completion would usually happen on the Monday in which case a storage fee will be added on for the weekend aswell.
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